FAQs

Answers to all your Frequently Asked Questions

What is ENERGY STAR?

Does Silver Line offer Green Certified products?

How do I install my Silver line window or door?

Are there any Silver Line How-To videos?

What are the different parts of a window?

How do I replace a part on my Silver Line window or door?

What are WDMA Ratings?

What are NFRC Ratings?

What is a U-Factor Rating?

What is SHGC?

How can I become a Silver Line dealer or distributor?

How do vinyl windows compare to other materials?

Why should I replace my existing windows?

How can I tell if a window is good quality?

Can Silver Line windows fit any size opening?

What is insulated glass?

What are LoE2 and LoE3 glass?

What is condensation and what causes it?

What kind of maintenance do Silver Line windows require?

How can I find out more about Silver Line windows and doors?

Where can I buy Silver Line windows and doors?

What is the Silver Line privacy policy?

What are the Silver Line Terms of Use?

How do I file for the different Energy Tax Credits?

How can I get lead abatement training and certification?

Are Silver Line products certified for use in Florida?

Does Silver Line offer any ADA-compliant options?

Does Silver Line offer any Window Opening Control Devices (WOCDs)?

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What is ENERGY STAR?

ENERGY STAR is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy helping us all save money and protect the environment through energy efficient products and practices. For more information, visit www.energystar.gov.

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Does Silver Line offer Green Certified products?

Silver Line is proud to state that our vinyl windows and patio doors are NGBS Green Certified by NGBS Home Innovation Research Labs. This certification is measured based on the National Green Building Standard™ (NGBS), which is the best existing standard for green and sustainable residential products. For more information, see our Green NGBS Green Certified Products Certificate or visit www.HomeInnovation.com/Green.

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How do I install my Silver line window or door?

Click here for a full list of Silver Line window and patio door installation instructions.

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Are there any Silver Line How-To videos?

The Silver Line YouTube Channel has a number of how-to videos posted. From identifying different window parts to replacing a window sash to changing a patio door handle and more, we can help. We are adding more videos all the time so keep checking back.

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What are the different parts of a window?

The Silver Line YouTube Channel has a video posted to help you identify many different window parts. We also have parts lists for many of our windows and doors available here.

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How do I replace a part on my Silver Line window or door?

The Silver Line YouTube Channel has a number of videos posted to help you replace various window and door parts. From replacing a window sash to changing a patio door handle and more, we can help. We are adding more videos all the time so keep checking back.

 

If you are looking to see what part you might need to replace, we have parts lists for many of our windows and doors available here.

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What are WDMA Ratings?

The Window & Door Manufacturers Association (WDMA) defines the standards of excellence in the residential and commercial window, door and skylight industry and advances these standards among industry members while providing resources, education and professional programs designed to advance industry businesses and provide greater value for their customers. For more information, visit www.WDMA.com.

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What are NFRC Ratings?

National Fenestration Rating Council (NFRC) is a non-profit organization that administers uniform, independent rating and labeling systems for the energy performance of windows, doors, skylights, and attachment products. This means there are accurate, third-party ratings to measure and compare energy performance of windows and doors.

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What is a U-Factor Rating?

A U-factor (or U-value) of a window or door is the rate of heat loss. The lower the U-Factor, the better the window or door keeps heat in your home during the winter. This means lower heating bills.

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What is SHGC?

Solar Heat Gain Coefficient (SHGC) is the fraction of solar radiation admitted through a window or door, both directly transmitted, and absorbed and subsequently released inward. The lower the SHGC, the less heat from the sun is allowed into your home in the summer. This means lower cooling costs.

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How can I become a Silver Line dealer or distributor?

Contact us!

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How do vinyl windows compare to other materials?

Vinyl is a great insulator, superior in its resistance to heat transfer. Vinyl windows and doors are affordable, durable, energy efficient, aesthetically appealing and require little maintenance.

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Why should I replace my existing windows?

Replacing old, drafty windows with energy efficient, durable Silver Line windows will help reduce both your heating and cooling bills. Your comfort and energy savings will be felt year-round.

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How can I tell if a window is good quality?

Using nationally recognized third-party ratings such as WDMA and NFRC will help you compare windows to select the right option for you.

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Can Silver Line windows fit any size opening?

We offer a large range of sizes to fit almost any window opening. Click here to see the various window sizes we offer.

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What is insulated glass?

Insulated glass refers to two or more pieces of glass held together at the edges with a spacer to keep the glass from touching. This results in higher insulation values than just a single piece of glass. Dual pane insulated glass (two pieces of glass) is standard on all Silver Line windows and doors and is nearly twice as energy efficient as single pane glass (one piece of glass). Click here for more information on different glass types.

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What are LoE2 and LoE3 glass?

LoE2 Glass is designed to efficiently and transparently reflect heat. This glass helps keep your home warmer in the winter and cooler in the summer. This can help reduce your energy bills while still ensuring exceptional clarity.

 

LoE3 Glass is a highly efficient glass that helps reflect even more heat, resulting in increased comfort and energy savings year-round.

 

Click here for more information on different glass types.

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What is condensation and what causes it?

Condensation is moisture that sometimes appears on the surface of glass windows and doors when it’s humid. It can block your view, drip and even freeze and cause damage. Condensation takes place when warm, moist air comes in contact with the colder surface of glass. It is a visible sign of humid air. Windows do not cause condensation, however the right window can help control and reduce it.

 

Highly insulated windows help guard against condensation. Silver Line uses both vinyl, an effective insulating material, and dual pane, insulated glass for an energy efficient window that resists condensation. This means the window surface and the air indoors are closer in temperature. The window can therefore tolerate more humid air indoors before condensation and damage occurs. If slight condensation should occur, vinyl resists the damaging effects of water, keeping your windows looking new for years.

 

For more information about condensation, click here.

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What kind of maintenance do Silver Line windows require?

Silver Line windows are composed of low-maintenance vinyl that requires just an occasional light cleaning with soap and water to remove any dirt. Many Silver Line windows offer tilt-in sash that allows for easier and safer cleaning from inside the home.

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How can I find out more about Silver Line windows and doors?

Contact us!

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Where can I buy Silver Line windows and doors?

Contact us!

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What is the Silver Line privacy policy?

Please click here to view Silver Line's privacy policy.

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What are the Silver Line Terms of Use?

Please click here to view Silver Line's terms of use.

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How do I file for the different Energy Tax Credits?

Click here for details of the 2012-2013 Energy Tax Credit, including filing information.

Click here for details of the 2011 Energy Tax Credit, including filing information.

Click here for details of the 2009-2010 Energy Tax Credit, including filing information.

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How can I get lead abatement training and certification?

Silver Line is proud to partner with Connor Institute to offer lead abatement training and certification courses. Click here for more information.

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Are Silver Line products certified for use in Florida?

We do offer windows that are certified for use in Florida. For the latest product certifications, please visit the Florida Building Code website: www.floridabuilding.org. Under the "Product Approval" section you can look for SilverLine Building Products as the Product Manufacturer under "Find a Product or Application". Then select the appropriate choices to view instructions that match your application.

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Does Silver Line offer any ADA-compliant options?

A number of Silver Line windows and patio doors offer ADA-compliant options. ADA window hardware meets regulations for the Department of Justice under the Americans with Disabilities Act of 1990 which uses the American National Standards Institute (ANSI) regulation for Accessible and Usable Buildings and Facilities ICC/ANSI A117.1-2003 Chapter 308. ADA patio door hardware meets regulations for the Department of Justice under the Americans with Disabilities Act of 1990 which uses the American National Standards Institute (ANSI) regulation for Accessible and Usable Buildings and Facilities ICC/ANSI A117.1-2003 Chapter 403. Always check local building codes to make sure appropriate needs are met.

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Does Silver Line offer any Window Opening Control Devices (WOCDs)?

Silver Line offers Window Opening Control Devices (WOCDs) on a number of popular windows. WOCD window hardware meets ASTM F2090-08 and F2090-10 Standard Specification for Window Fall Prevention Devices With Emergency Escape (Egress) Release Mechanisms. Always check local building codes and individual installation requirements to make sure appropriate needs are met. Click here for additional product information.

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